OUR TERMS OF SERVICE

Last updated: 13 April 2026

KEY DEFINITIONS

In these terms and conditions, the following definitions apply unless the context requires otherwise:

"The Company", "We", "Us", "Our": Blackstone Protection Ltd, a company registered in England and Wales with its principal place of business in Birmingham, West Midlands.

"The Client", "You", "Your": The individual, firm, company, or other entity that engages the Company to provide Services.

"Services": The security services provided by the Company to the Client, as described in the applicable quotation, proposal, or service agreement.

"Agreement": The contract between the Company and the Client comprising these terms and conditions together with any quotation, proposal, or service agreement accepted by the Client.

"Personnel": Any security officer, operative, supervisor, or other individual deployed by the Company to deliver the Services, whether employed directly or engaged as a vetted sub-contractor.

OUR SERVICES

Blackstone Protection Ltd provides professional security services across the United Kingdom, including but not limited to: manned guarding, door supervision, event security, mobile patrols, key holding and alarm response, CCTV monitoring and installation, concierge and front-of-house security, construction site security, retail security, and close protection.

The specific scope, nature, and duration of Services to be provided shall be as set out in the applicable quotation, proposal, or service agreement. The Company reserves the right to determine the method and manner of service delivery, including the selection and deployment of Personnel, provided that the agreed service outcomes are met.

All Personnel deployed by the Company shall hold valid Security Industry Authority (SIA) licences appropriate to the role being performed. The Company shall verify all licences prior to deployment and shall conduct ongoing verification in accordance with SIA requirements.

QUOTATIONS AND PRICING

All quotations provided by the Company are valid for a period of 30 days from the date of issue, unless otherwise stated in writing. Quotations are subject to a site survey or risk assessment where the Company deems this necessary.

Prices are quoted exclusive of VAT unless expressly stated otherwise. The Company reserves the right to adjust pricing where there is a material change in the scope of Services requested, where site conditions differ from those described by the Client, or where changes in legislation or regulation impose additional costs on the delivery of the Services.

Payment terms are 14 days from the date of invoice unless otherwise agreed in writing. The Company reserves the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

The Client shall be liable for all costs reasonably incurred by the Company in recovering overdue payments, including debt collection agency fees and legal costs.

CANCELLATION AND TERMINATION

Either party may terminate the Agreement by giving not less than 30 days' written notice to the other party, unless a different notice period is specified in the applicable service agreement.

The Company may terminate the Agreement with immediate effect by giving written notice to the Client if: the Client commits a material breach of any term of the Agreement and, where such breach is remediable, fails to remedy the breach within 14 days of receiving written notice requiring it to do so; the Client fails to pay any amount due under the Agreement on the due date for payment; or the Client becomes insolvent, enters administration, or has a receiver appointed over any of its assets.

For event security and ad hoc bookings, cancellations made with less than 48 hours' notice shall be subject to a cancellation charge equal to 100% of the quoted fee for the booking. Cancellations made between 48 hours and 7 days prior to the booking shall be subject to a cancellation charge of 50% of the quoted fee.

Upon termination, the Client shall pay the Company for all Services rendered up to the date of termination, together with any outstanding invoices and applicable cancellation charges.

LIMITATION OF LIABILITY

The Company maintains comprehensive public liability insurance with a limit of indemnity of ten million pounds (£10,000,000) per occurrence. Certificates of insurance are available upon request.

Subject to the provisions of this clause, the Company's total aggregate liability to the Client in respect of all claims arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total fees paid by the Client to the Company under the Agreement in the twelve months preceding the event giving rise to the claim; or (b) the limit of the Company's applicable insurance policy.

The Company shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of data, or damage to goodwill, howsoever arising.

Nothing in these terms shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

The Company shall not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, industrial action, civil unrest, pandemic, government restrictions, extreme weather, or failure of third-party services.

INTELLECTUAL PROPERTY

All intellectual property rights in the Company's materials, including but not limited to risk assessments, method statements, operational procedures, training materials, reports, proposals, branding, and website content, remain the exclusive property of Blackstone Protection Ltd.

The Client shall not reproduce, distribute, modify, or create derivative works from any of the Company's proprietary materials without the prior written consent of the Company. Where reports or assessments are prepared specifically for the Client as part of the Services, the Client is granted a non-exclusive, non-transferable licence to use such materials for its own internal purposes only.

CONFIDENTIALITY OBLIGATIONS

Each party undertakes to keep confidential all information of a confidential nature obtained from the other party in connection with the Agreement, and shall not disclose such information to any third party without the prior written consent of the disclosing party, except as required by law or regulation.

This obligation of confidentiality shall survive the termination of the Agreement for a period of two years. It shall not apply to information that is or becomes publicly available through no fault of the receiving party, information that was already known to the receiving party prior to disclosure, or information that is independently developed by the receiving party without reference to the confidential information.

All Personnel deployed by the Company are bound by confidentiality obligations and shall not disclose any information obtained during the course of their duties to any unauthorised person.

DATA PROTECTION

Both parties shall comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

Where the Company processes personal data on behalf of the Client in the course of providing the Services (for example, CCTV footage captured at the Client's premises), the Company shall act as a data processor and the Client shall act as the data controller. In such circumstances, the parties shall enter into a data processing agreement that complies with Article 28 of the UK GDPR.

Full details of how the Company collects, uses, and protects personal data are set out in our Privacy Policy, which is available at /privacy on our website. By engaging our Services, the Client acknowledges that it has read and understood the Company's Privacy Policy.

SIA LICENSING AND COMPLIANCE

The Company operates in full compliance with the Private Security Industry Act 2001. All Personnel engaged in licensable activities hold valid licences issued by the Security Industry Authority (SIA) appropriate to the activities they are required to perform.

The Company verifies the validity of all SIA licences on the SIA public register prior to deployment and conducts periodic re-verification. Any member of Personnel whose licence expires, is suspended, or is revoked shall be immediately withdrawn from deployment.

All Personnel are vetted to BS7858:2019 (Screening of individuals working in a secure environment). The Company maintains records of all vetting and screening in accordance with its data retention policies.

YOUR OBLIGATIONS

The Client shall provide the Company with all information reasonably required for the effective delivery of the Services, including but not limited to site access details, emergency contact information, relevant health and safety documentation, and details of any known risks or hazards.

The Client shall ensure that a safe working environment is provided for all Personnel deployed at the Client's premises, in accordance with the Health and Safety at Work Act 1974 and all associated regulations. The Client shall notify the Company immediately of any changes to site conditions, risk profiles, or operational requirements that may affect the delivery of the Services.

The Client shall not directly or indirectly solicit, recruit, or engage any Personnel introduced by the Company for a period of six months following the last date on which such Personnel provided Services to the Client. In the event of a breach of this clause, the Client shall pay the Company a recruitment fee equal to 25% of the relevant individual's annualised gross salary.

GOVERNING LAW

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or their subject matter or formation.

DISPUTE RESOLUTION

In the event of any dispute arising out of or in connection with the Agreement, the parties shall first attempt to resolve the matter through good faith negotiation. Either party may initiate the dispute resolution process by serving written notice on the other party, setting out the nature of the dispute and the remedy sought.

If the dispute is not resolved within 30 days of the date of the written notice, the parties shall attempt to resolve the dispute through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The costs of mediation shall be borne equally by both parties.

Nothing in this clause shall prevent either party from seeking injunctive or other equitable relief from the courts where necessary to protect its legitimate interests or to prevent irreparable harm.

AMENDMENTS TO THESE TERMS

The Company reserves the right to amend these terms and conditions at any time. Any amendments shall be effective from the date on which the updated terms are published on our website, unless otherwise communicated in writing to existing Clients.

For ongoing service agreements, the Company shall provide not less than 30 days' written notice to the Client of any material changes to these terms. Continued use of the Services following such notice shall constitute acceptance of the amended terms.

No variation of these terms shall be effective unless it is in writing and signed by or on behalf of both parties, save as expressly provided in this clause.

GENERAL PROVISIONS

Entire agreement: The Agreement constitutes the entire agreement between the parties and supersedes all previous agreements, understandings, and arrangements between them, whether written or oral, relating to its subject matter.

Severability: If any provision of these terms is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue in full force and effect.

Waiver: A failure or delay by either party to exercise any right or remedy provided under the Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

Assignment: The Client shall not assign, transfer, charge, or deal in any other manner with any of its rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or sub-contract its obligations under the Agreement without the Client's consent.

Third party rights: No person other than a party to the Agreement shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

Notices: Any notice required to be given under the Agreement shall be in writing and shall be delivered by hand, sent by pre-paid first-class post, or sent by email to the addresses specified in the Agreement or such other address as the relevant party may notify to the other party from time to time.

Contact Us

Blackstone Protection Ltd
Birmingham, West Midlands
Telephone: 0121 517 0828
Email: enquiries@blackstoneprotection.co.uk
Email: info@blackstoneprotection.co.uk